Order: 20150415-0005531
Hi,
Sorry for the confusion.
For omitted/missing items, we ask customer to provide photos of all the items received by the customer.
Missing Item reported:
It shows in the order that all 11 items have been shipped out.
But if you provide us photos, we can report the missing item to our shipping team.
We will be waiting for your email. Please send the photos to en@holicholic.com
Again, we apologize for any inconvenience caused.
Best regards,
Jamie
[ Original Message ]
so, according to your records, did this item had been sent out or not???
The order number is 20150415-0005531.
These clothes had been unpacked, and you asked me to provide the sticker barcode FOR you?
Obviously, You lose the T i ordered so that you couldn't prove that you had sent it to me.
There's two way you could do, refund or sent me another one.
But you choose the worse one to ask me to provide the evidence FOR YOU. YOU didn't sent me the top, how could i show you the evidence.
Your Clothes are SO special, but your communication abilities is make me so disappointed.
[ Original Message ]
Hello,
Order number: 20150415-0005531
Item: Vivaldi T
Color : NAVY
We sincerely apologize for the inconvenience!
For us to check with our shipping staff regarding this issue, please provide photos of of all the items that you received.
Please also include a photo of the packaging and the sticker barcode if possible.
Also specify the order number and item code so we can check the corresponding order details.
Please send it to en@holicholic.com
Once item is confirmed to be omitted, we will guide you through our process.
We look forward to your response.
Regards,
Poebe
[ Original Message ]
Dear Poebe:
The order number is 20150415-0005531.
I do appreciate your help, and thanks again.
Sincerely,
Tzu-wei, Hsu
[ Original Message ]
Hello,
I am sorry to hear that :(
Can you please provide the order number so I can check it for you?
Looking forward for your response.
Regards,
Poebe
[ Original Message ]
Dear Sir,
I didn't receive this item.
Would you mind check it again?
Thank you for your help and have a nice day.
Sincerely,
Tzu-wei, Hsu
2015-04-27
HSU TZU WEI
Vivaldi T lack 
2015-04-28
HOLICHOLIC CS
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