Good Day,
We're very sorry to know that you have to cancel your order :(
Your items with order number 141114-0051121873 has been cancelled and refunded on your paypal account. The amount will reflect within 24 hours.
Allow us to process the refund between 7-12 working day.
Refunded Amount:$216.90
Date of Refund: 2014-12-02
Transaction ID: 3SS38348PX669883X
For further inquiries you can always email us back.
Best Regards
Marcy
---------- Original Message ----------
Hi Jessie,
I understand your frustration.
I am working on it, I already send a follow up report regarding the cancellation of the entire order :(
Apologies to keep you waiting,
Rest assure that i will send you a message once it is confirmed that the order is cancelled.
Thank you for bearing with us.
Regards.
marcy---------- Original Message ----------
Hi Marcy
Any updates? Have you managed to cancel my order or get confirmation from your logistic department after 4 working days?
- It has been 14 days (10 working days had passed) since i made the order and yet i have not received my product
- it has 4 working days i had requested my order cancellation and yet all i have been told is that 'you cannot guarantee if my product had been shipped'
If you fail to liaise with your shipping department it is your problem not mine.
It is a torture for the consumers to have to wait for your motions.
I cancelled my order before you ship my product the money should be refunded to me right away.
Please keep me posted. The patience is burning off...
Jessie
