Hello,
This email is regarding your returned items for order 20220506-0000395.
We are sorry to inform you but some of the returned items did not qualify for refund.
Items not available to refund:
ranmo bl, Color : Cream (pictured)
lopti t, Color : Mint
After quality check, those 2 items did not arrive in its original conditon because there were stains on it.
Please see attached photos of the items received.
Because of this, the items will be sent back to you and the return cost will be deducted from your refund for the rest of the items.
Below is the total deduction amount from the refund.
Return fee : $22.97
Tax issued since EMS was not used when returning : $58.00
Total amount : $80.97
The refund will be issued upon confirmation of this email.
Please get back to us at your earliest convenience so we can process it right away.
We appreciate your patience and kind understanding on this.
Thank you and have a nice day,
Erwin
HOLIC HOLIC
