Hello,
This email is regarding your returned items for order 20220506-0000395.
Upon checking, your items are currently on hold at Customs due to taxes.
The management is working on it now to settle the amount.
Please be advised that this fees will be deducted from your refund.
For future reference, to avoid this fees, as stated on our return policy, please use national postal service or EMS only to return.
As we checked, you used CJ Logistics which is a standard shipping company that is why there is Customs fees.
We appreciate your patience and kind understanding on this.
We will let you know as soon as we get an update.
Thank you and have a nice day,
Erwin
HOLIC HOLIC
